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Frequently asked questions

Below are some of common questions

While we are sure that you will receive what you order, the products shown on the portal are photographs of the product, hence there could be a marginal (almost
negligible) difference!

Your purchase or sales receipt will be available on your registered email ID or the one that you have used at the time of purchase.

Owing to personal hygiene, product returns are not possible. However, if you haven’t received your order to the tee, then please do send us an email with your
deets tohello@soezi.inor drop us a what’s app on :     (+91) 9321678062

Nails that you simply love or must have that are out-of-stock? Drop us an email tohello@soezi.inor a what’s app on (+91) 9321678062 with product code. We promise you that we do everything in our power to get it out to you!

Shyplite, our shipping and logistic partners will ensure that the product is hygienically packaged and reaches you in the quickest timeframe possible. You will also get an estimated shipping time during check out. Besides, you can always track the shipment at any time with the click of a button. It’s SOEZI™ duties are extra & levied by the customer.